Privacy policy

# Privacy Policy

Last updated: September 26, 2026

This Privacy Policy describes how CozyPupGear (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from cozyupgear.com (the "Site") or otherwise communicate with us.

### Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

* **Device Information:** Web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
* **Order Information:** Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
* **Customer Support Information:** Information provided during email inquiries, support calls, or order tracking requests.

### Purpose of Collection
* To provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
* To communicate with you and screen our orders for potential risk or fraud.
* When in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.

### Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
* We use **Shopify** to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
* We share address and contact details with shipping carriers and fulfillment partners to deliver your ordered items.
* We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

### Cookies and Tracking Technologies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use functional, performance, advertising, and social media or content cookies to optimize your browsing experience and analyze site traffic. You can control and manage cookies through your browser settings.

### Your Rights
Depending on where you reside, you may have the right to request access to the personal information we hold about you, to port it to a new service, or to ask that your personal information be corrected, updated, or erased. If you would like to exercise these rights, please contact us using the information below.

### Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

### Security
We employ industry-standard SSL encryption and technical safeguards to protect your personal details during transmission and storage. No credit card numbers are stored directly on our internal servers.

### Changes
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

### Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

* **Business Name:** CozyPupGear
* **Email:** support@cozypupgear.com
* **Phone:** +1 (705) 212-2524
* **Address:** 87 Triple Crown Ave, Etobicoke, ON, M9W 7E2, Canada
* **Customer Support Hours:** Monday – Friday, 9:00 AM – 5:00 PM EST