Refund policy

# Return & Refund Policy

At CozyPupGear, we want you and your pet to travel safely and comfortably. If you need to make a return or exchange, our policy is outlined below.

### 30-Day Return Window
We provide a 30-day return window starting from the day tracking marks your order as delivered.

### Return Conditions
To be eligible for a return:
* The item must be in clean, resaleable condition (free of excessive pet hair, damage, or dirt).
* It must include all original components, clips, and packaging.
* Proof of purchase (order confirmation or receipt) is required.

### Return Process
1. Contact us at **support@cozypupgear.com** with your order number and the reason for the return.
2. Our support team will provide return instructions and the authorized return address.
3. Package the item securely and ship it back using a trackable shipping service. 

*Note: Unless the return is due to our error (defective, damaged, or incorrect item sent), the customer is responsible for paying return shipping costs. We do not charge any restocking fees.*

### Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong product, contact us immediately at **support@cozypupgear.com** with clear photos of the issue. We will arrange a free replacement or issue a full refund at no additional cost to you.

### Refunds
Once your return is received and inspected, we will send an email confirming receipt and notifying you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.

### Contact Information
For questions regarding returns and refunds:
* **Business Name:** CozyPupGear
* **Email:** support@cozypupgear.com
* **Phone:** +1 (705) 212-2524
* **Address:** 87 Triple Crown Ave, Etobicoke, ON, M9W 7E2, Canada
* **Operating Hours:** Monday – Friday, 9:00 AM – 5:00 PM EST .